You fulfilled the order. Amazon shipped it. The buyer got their package. Everything went smoothly — yet three weeks later, you get an "Item Not Received" dispute from the same buyer, and eBay sides with them instantly.

This is not a rare edge case. This is what happens to every Amazon-to-eBay drop-shipper who is not using a tracking conversion tool. The culprit is something called a TBA number — and if you don't know what that is, your account is at risk right now.

This guide covers everything from the root cause to the exact fix, step by step, based on a complete walkthrough of Trackerbot — the tool built specifically to solve this problem.

What Is the TBA Tracking Problem?

When Amazon fulfills an order, it often ships via Amazon Logistics — its own internal delivery network. The tracking number generated starts with "TBA" (Tracking By Amazon). These numbers look legitimate. They are not — at least not to eBay.

Here is what happens:

• TBA Numbers: Only readable by Amazon's internal carrier network. They are completely invisible to eBay's tracking system.
• Zero Verification: eBay sees no valid carrier data, no delivery confirmation — nothing it can act on.
• Silent Risk: Your item arrives at the buyer's door. eBay still thinks it's unshipped. The clock is ticking.

The Real Cost of Unverifiable Tracking

Unverified TBA tracking doesn't just cause one problem — it triggers a cascade of account-damaging consequences:

The Critical Metric: VTR 95%

eBay's Valid Tracking Rate (VTR) is the metric that determines your seller standing — and it is non-negotiable.

You must maintain 95% or above to hold Top Rated Seller status — the badge that drives trust, visibility, and revenue in eBay search results.

A healthy seller dashboard looks like this:

This is what Trackerbot achieves for you — clean metrics, valid tracking on every order, zero INR losses.

Enter Trackerbot: Your eBay-Amazon Bridge

Trackerbot is the tool that sits between Amazon and eBay — intercepting TBA numbers and converting them into tracking formats that eBay's system recognises and trusts.

Here is how it works in 4 steps:

"It's very accurate, it's very fast. Pretty affordable considering how much time it saves you!"

— Paul J Lipsky, eBay Seller

Step-by-Step Trackerbot Setup Guide

Follow these exact steps to set up Trackerbot correctly from day one. Pay close attention to Step 3 — most beginners make a critical mistake there.

Step 1: Create Your Account & Start the Free Trial

Go to trackerbot.me and click "Try for FREE for 14 days". You don't need a credit card to start. The free trial gives you full access to test everything.

Step 2: Choose Your Marketplace

After signing in, you'll see the welcome screen asking "Where do you sell?"

Options: eBay or Amazon

For Amazon-to-eBay drop-shipping, click "I sell on eBay". You can connect additional marketplaces later — Trackerbot supports multiple accounts.

Step 3: Choose the Connection Method — Our Specific Recommendation

This is the most important step. Trackerbot will show you two options:

Step 4: Install the Trackerbot Chrome Extension

After choosing Browser Extension, you'll see the 3-step onboarding:

1. Install Chrome Extension
2. Log in to eBay
3. Configure settings

Click the link to visit the Chrome Web Store. Search for "Trackerbot" and install it. The extension has:

• 4.2★ rating (22 verified reviews)
• 10,000+ active users
• Category: Workflow & Planning

Click "Add to Chrome" and wait for it to install. Then log in to your eBay seller account in the same browser where the extension is installed.

Step 5: Configure the Extension Settings

Click the Trackerbot icon in your browser toolbar. In the extension panel, configure:

Once configured, you'll see the status: "Syncing Orders... Currently pulling data from eBay" — and the Connection Status shows Active ✅.

Step 6: Set Up Carrier Conversion — VDtrack

This is the step that actually converts your TBA numbers into eBay-valid tracking. Go to Settings → Trackings Tab and choose your carrier:

Select VDtrack. It costs only 2 credits per conversion (cheapest option), and most importantly — it wins INR cases and shows "Delivered" status on eBay.

Also enable: "Apply custom item location address for all converted trackings" — this adds a consistent ship-from location to all your orders.

Understanding Your Trackerbot Dashboard

Once set up, your Trackerbot dashboard shows everything you need at a glance:

The Orders Table shows each order with: Date, Product, Customer Address, Supplier, Carrier, Upload Status, and Last Sync with Amazon. You can export everything to CSV for your records.

The eBay Sales Graph gives you a 30-day visual of your sales volume — useful for spotting trends and planning inventory.

Which Pricing Plan Should You Choose?

Trackerbot offers 6 plans. Here is a quick breakdown:

If you're just starting out, begin with Starter ($14.99) to test the tool, then upgrade to Business once your order volume picks up. The Business plan pays for itself after preventing just 2-3 INR losses per month.

Key Takeaways

• TBA tracking numbers (Amazon Logistics) are invisible to eBay — causing zero VTR contribution and lost INR cases
• Your eBay account needs 95%+ VTR to maintain Top Rated Seller status and avoid fund holds
• Trackerbot converts TBA numbers to eBay-valid carrier numbers automatically via its Chrome extension
• Use the Browser Extension method (not Fully Automatic) when starting out
• Choose VDtrack as your carrier — cheapest (2 credits), eBay-accepted, wins INR cases
• The Business Plan ($29.99/month) is the sweet spot for most active drop-shippers
• Start with the 14-day free trial to test everything before committing

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